My Resume

Senior Technical Project Manager who specializes in inheriting broken programs and shipping them across complex, multi-vendor ecommerce and digital transformation programs.

Experience

Explore My Delivery Journey

I bridge business strategy and engineering execution across distressed and high-pressure programs, turning unclear objectives into delivery plans and measurable outcomes.

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The Austin Consulting Group

03/2023 - Present

I run cross-functional technical programs for regulated customer channels and commerce modernization, from roadmap through release readiness and post-launch stabilization.

  • Turn executive goals into delivery-ready plans with clear milestones, dependencies, and risk controls.
  • Own sprint execution and stakeholder reporting to keep delivery pressure from derailing outcomes.
  • Standardize intake, story quality, acceptance criteria, and test-readiness so launches are faster with less rework.
  • DIRECTV: Drove end-to-end delivery of a cross-functional product and engineering program that supported roughly $120M YoY uplift.
  • CPS Energy: Owned prioritized backlog, releases, and KPI/OKR reporting to drive +18% engagement and -12% support calls; program recognized with the global Smart 20 Award.
  • New York Life: Led delivery of a compliance-driven CMS and site builder for 12k+ agents; achieved around 40% faster time-to-value and 30% fewer defects.
  • Modere: Delivered a multi-vendor BigCommerce + Pimcore + Azure program, reducing infrastructure costs by 35% and accelerating GTM by 65%+ (MACH Impact Award nomination).
Customer ChannelsMartech/CXM

Boehringer Ingelheim (via Corra / Publicis Sapient)

09/2020 - 03/2023

I led multi-vendor portfolio delivery for global channel migrations across the U.S. and EU, balancing business continuity with platform modernization and SAP migration workstreams.

  • Aligned roadmaps to business priorities and kept phased cutovers stable under high operational risk.
  • Owned release planning and sprint delivery for Adobe Commerce Cloud programs with measurable channel performance improvements.
  • Led requirements and acceptance criteria for Oracle-to-SAP finance, supply-chain, and digital workflows, reducing defects by about 30%.
Global DeliveryAdobe Commerce

BigCommerce

10/2018 - 08/2020

I ran discovery and requirements workshops for enterprise B2B and DTC merchants in North America and EMEA, translating channel needs into high-confidence delivery plans.

  • Translated catalog, PDP, promotions, and product-data requirements into clear stories and acceptance criteria with engineering.
  • Managed dependencies across FinTech, ERP, OMS, and logistics integrations through REST APIs.
  • Delivered recurring checkout and catalog improvements that reduced time-to-value by around 25% while supporting 50-75% higher MRR for scaling merchants.
Enterprise B2B/DTCAPI Integrations

Shopify

06/2016 - 09/2018

I led Shopify Plus launch delivery and cross-functional execution for enterprise retail programs, translating executive goals into milestone-based plans and measurable business outcomes.

  • Defined owners, milestones, and success metrics for complex launch workstreams.
  • Coordinated business, product, and engineering execution to protect launch quality.
  • Delivered measurable impact including 25% lower total cost of ownership and faster time-to-value.
Shopify PlusRetail Commerce

The Boston Consulting Group (Client: LEGO)

06/2015 - 06/2016

I defined system interactions and requirements for LEGO's omni-channel stack while partnering across architecture and business teams on cross-product dependencies.

  • Helped shape a delivery model that supported retail, ecommerce, and digital-platform growth.
  • Translated system-level complexity into roadmap-ready program scope.
  • Work from this transformation was later profiled by Harvard and MIT.
Omni-ChannelRequirements

Resume Details

Additional roles, credentials, and platform/tool fluency across my career.

Additional Work Experience

  • American Apparel | Program Manager | 2013 – 2015
  • DIRECTV | Product Manager | 2012 – 2013
  • Warner Bros. / HBO | Product Manager | 2010 – 2012

Founder Experience

  • Chicks With Guns (CWG): Founded and scaled a digital music media brand from zero to national recognition; launched an early native iOS app and built a publishing operation covering major labels and indie artists.
  • ZEVO (IPTV): Defined product vision and architecture for an IPTV network; pitched tier-1 Silicon Valley VCs on go-to-market strategy and platform design.

Education, Certifications & Tools

Education

  • B.A., Integrated Marketing Communications — Roosevelt University (Chicago, IL)

Certifications

  • PMP (Project Management Professional)
  • CSM (Certified Scrum Master)
  • CSPO (Certified Scrum Product Owner)

Tools & Platforms

Technical program management, Technical project management, Product ownership, Backlog management, Agile / Scrum / SAFe, Cross-functional stakeholder alignment, Risk, dependency, and release management, SOW governance and executive communication, Adobe Commerce (Magento), BigCommerce, Shopify Plus, Platform migrations, Multi-vendor delivery, Pimcore (PIM/DAM), Salsify (PIM/PXM), Enterprise ecommerce operations, Systems integration (REST APIs, ERP, OMS, FinTech), SAP and Oracle migration programs, KPI/OKR definition, UAT coordination, Azure cloud services, SQL, Jira and Confluence, Figma