Contact | Jim Markunas

Hello

— I Fix Digital Programs Before They Crash

Program Fixer

2008

+75

Projects Delivered

+$1B+

ROI Delivered

Program Fixer

2008

Hello

— I Fix Digital Programs Before They Crash

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Projects Delivered

$1B+

ROI Delivered

What I Do

Programs I've Rescued

Real engagements pulled from the case studies below. Same pattern every time: stabilize the program, align ownership, and convert delivery into measurable business outcomes.

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Situation

Upsell campaigns were taking 6 months to launch inside a shrinking subscriber base across 20+ systems.

What I Did

Built the operating model, intake/approval flow, and product ownership for the revenue journey.

Results

Situation

Growth toward $1B was constrained by a brittle stack, market-by-market custom work, and delivery friction.

What I Did

Protected a composable architecture and aligned partners around one scalable system shape.

Results

Situation

Agent sites were slow, manual, and compliance-risky, with launches stretching from months to quarters.

What I Did

Designed multi-tenant governance workflows and permissions to make speed and control work together.

Results

Situation

The digital engagement layer lagged market expectations with cluttered navigation and inconsistent checkout behavior.

What I Did

Turned transformation goals into shippable product requirements across navigation, cart, and checkout.

Results

Revenue Growth

$50M

Cost Savings

Situation

No DTC channel, no owned customer relationship, and enterprise systems not built for consumer commerce.

What I Did

Led the first end-to-end DTC stack integration and launch operating model across core systems.

Results

Situation

Strong brand equity but no DTC channel, with pressure to launch fast on shared enterprise rails.

What I Did

Ran fast-follow launch execution and translated shared platform capabilities into brand-right experience.

Results

20%

Revenue Uplift

Issue-Free Launches

Situation

Post-bankruptcy relaunch needed to absorb celebrity traffic & promotions w/o heavy-stack overhead.

What I Did

Led lean Shopify Plus relaunch model and campaign-ready operating workflow.

Results

25%

Lower TCO

Promo ROI

Situation

Streetlight repair operations were fragmented across intake, SAP, dispatch, and field crews with unclear ownership.

What I Did

Led product and program design to connect resident reporting, field iPad workflows, and system integrations.

Results

Situation

Global replatform was unstable after agency churn, with unresolved order, payment, and subscription architecture risks.

What I Did

Owned architecture and launch escalation path to stabilize Oracle, BigCommerce, and subscription model execution.

Results

International Launchs

Named Integrations

Situation

Country-by-country B2B commerce fragmentation and ERP transition risk were slowing digital adoption.

What I Did

Defined a global reference model with controlled local variation and managed Oracle-to-SAP coexistence.

Results

Situation

Forced Demandware migration needed to support nine brand experiences without fragmenting operations.

What I Did

Designed the headless multi-brand architecture and integration strategy around one shared commerce engine.

Results

Sites Launched

Custom Integrations

Situation

A national streaming promise was public before the product was operationally aligned across 35+ teams.

What I Did

Defined one product truth across parity, entitlement, and roadmap so execution could converge.

Results

Past Clients

Trusted By Global Teams

Results

Career Delivery Impact

A cross-program snapshot of outcomes delivered across enterprise commerce, media platforms, and digital transformation initiatives.

20+

Years leading high-stakes digital delivery programs

75+

Major programs launched across product and platform teams

$1B+

Revenue impact delivered through transformation portfolios

40k+

Hours leading architecture, execution, and stabilization

Projects

Marquee Projects I've Led

Contact

Contact Me

Available for product leadership, platform architecture, and transformation programs. Based in the US, UK, and EU, open to remote opportunities worldwide.

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Locations

Where I Work

I support teams across North America, Europe, and Asia through on-site and remote delivery leadership.